Returns & Exchanges Policy

RETURNS & EXCHANGES

At Zanrix, every product is made especially for you after you place an order. Because of this, we operate on a limited exchange policy rather than a traditional return system.

We always aim to ensure you receive the right product in perfect condition.

BEFORE YOU REQUEST AN EXCHANGE

If you experience any issue with your order:

  1. Contact our support team via WhatsApp or Email.
  2. Our team will review your request and guide you through the next steps.

Please include your:

  1. Order Number
  2. Full Name
  3. Issue Description
  4. Photos or an Unboxing Video (if applicable)

ELIGIBLE FOR EXCHANGE

1. SIZE EXCHANGE

Ordered the wrong size? We've got you covered.

Size exchanges are available if:

  1. Request is made within 7 days of delivery
  2. Product is unused, unwashed, and unworn
  3. Original tags and packaging are intact
  4. The requested size is available in stock

Exchange Fee: ₹100 (covers reverse pickup and shipping)

2. DAMAGED, DEFECTIVE OR WRONG PRODUCT

If you receive:

  1. A damaged product
  2. A manufacturing defect
  3. The wrong item
  4. The wrong size sent by us

We'll resolve it at no additional cost.

To process your request:

  1. Report the issue within 48 hours of delivery
  2. Share clear photos or an unboxing video
  3. Our team will verify the issue

If approved, you'll receive either:

  1. A free replacement
  2. Store Credit (if the product is unavailable)

ITEMS NOT ELIGIBLE

We cannot accept exchanges or claims for:

  1. Products used or washed after delivery
  2. Missing original tags or packaging
  3. Minor color variations caused by screen settings
  4. Size issues after the exchange window has expired
  5. Requests made after 7 days of delivery
  6. Damage caused by misuse or improper washing

HOW THE EXCHANGE PROCESS WORKS

Once your request is approved:

  1. Reverse pickup will be arranged (serviceable locations only).
  2. Product will be inspected after pickup.
  3. Once approved, the replacement order will be processed.
  4. You'll receive tracking details once dispatched.

If reverse pickup isn't available in your area, we'll provide the return shipping address.

EXCHANGE TIMELINE

  1. Request Approval: 1–2 Business Days
  2. Reverse Pickup: 2–5 Business Days
  3. Inspection: 1–2 Business Days
  4. Replacement Dispatch: 3–7 Business Days

Total estimated time: 7–12 Business Days

Limited-edition products may require additional processing time depending on availability.

IMPORTANT CONDITIONS

  1. Exchanges are subject to stock availability.
  2. Replacement products cannot be exchanged again unless they arrive damaged or incorrect.
  3. We do not provide cash refunds for size-related exchanges.
  4. Shipping charges are non-refundable.
  5. Orders cannot be canceled once production has started.

CANCELLATIONS

Orders can only be canceled before production begins.

Since every Zanrix product is printed on demand, once production starts, cancellation is no longer possible.

REFUND POLICY

Refunds are only issued if:

  1. We are unable to replace the item.
  2. The product is confirmed to have a manufacturing defect and no replacement is available.

Approved refunds will be processed to the original payment method within 5–7 business days.

For Cash on Delivery (COD) orders, refunds (if applicable) will be issued via bank transfer or UPI.

NEED HELP?

If you have any questions regarding your order, our support team is happy to assist you.

Email: support@zanrix.co.in

WhatsApp: Let's Connect

Support Hours: Monday – Saturday | 10:00 AM – 6:00 PM (IST)

FINAL NOTE

Every Zanrix product is made in small batches specifically for each customer. This helps us reduce waste while delivering high-quality apparel made just for you.

We appreciate your patience and support.

Thank you for choosing Zanrix. 🖤