Shipping policy

SHIPPING POLICY

At Zanrix, every order is made specially for you after your purchase. This allows us to maintain quality while reducing waste through our print-on-demand production process.

PROCESSING & DISPATCH

  • All orders are processed within 1–3 business days.
  • Orders are dispatched once production and quality checks are completed.
  • You will receive a shipping confirmation email and tracking details after dispatch.
  • Orders are processed only on business days (Monday–Saturday).

SHIPPING TIME

Estimated delivery timelines:

  • Metro Cities: 3–5 Business Days
  • Other Cities & Towns: 5–8 Business Days
  • Remote Locations: 7–10 Business Days

Please note that these are estimated delivery times and may vary depending on your location and courier service.

SHIPPING CHARGES

  • Free Shipping on prepaid orders across India.
  • A small shipping fee may apply to Cash on Delivery (COD) orders (if available).
  • Shipping charges, if applicable, will be displayed during checkout before payment.

ORDER TRACKING

Once your order has been shipped, you'll receive:

  • A tracking link via Email or SMS
  • Courier partner details
  • Estimated delivery date

Tracking information may take 12–24 hours to become active after dispatch.

DELIVERY MAY BE DELAYED DUE TO

Occasionally, deliveries may take longer because of:

  • Weather conditions
  • Public holidays
  • Natural disasters
  • High order volumes
  • Courier service delays
  • Remote or non-serviceable locations

If there is any significant delay, our support team will keep you informed.

IMPORTANT DELIVERY INFORMATION

Please ensure that:

  • Your shipping address is complete and accurate.
  • Your phone number is active and reachable.
  • Someone is available to receive the package at the delivery address.

Zanrix is not responsible for delays or failed deliveries caused by incorrect address or contact information provided during checkout.

FAILED DELIVERY ATTEMPTS

If delivery fails because:

  • The customer is unavailable
  • The address is incorrect
  • The shipment is refused

The order may be returned to our facility.

Any re-shipping charges will be borne by the customer.

LOST OR MISSING PARCELS

If your tracking status shows Delivered but you have not received your package:

  • Contact us within 5 days of the marked delivery date.
  • Our team will investigate the issue with the courier partner.

Requests made after this period may not be eligible for investigation or replacement.

INTERNATIONAL SHIPPING

Currently, Zanrix ships only within India.

We are working to expand our shipping services internationally in the future.

NEED HELP?

For shipping-related questions or order updates, contact us:

Email: support@zanrix.co.in

WhatsApp: (Add your WhatsApp number here)

Support Hours: Monday – Saturday | 10:00 AM – 7:00 PM (IST)

FINAL NOTE

Every Zanrix order is crafted with care and produced only after you place it. While this may require a little extra processing time, it helps us deliver premium-quality apparel while reducing unnecessary inventory and waste.

Thank you for shopping with Zanrix. 🖤